From the September 1, 1994 Chicago Reader.
One of Frederick Wiseman’s strongest documentaries, this nearly three-hour look at a New York welfare center (1975), which concentrates on the interactions between clients and social workers, is both pungent and unbearable in its depictions of frustration and anger on both sides of the counter. Wiseman’s customary refusal to add an offscreen commentary makes the film even more compelling, though it may irritate viewers who feel they need to know more about the cases to decide how they feel about them. Throwing us into the thick of things without a map, Wiseman dares us to reach conclusions according to the evidence of our eyes and ears. It’s impossible to emerge from such an experience unscathed. 167 min. (JR)